Configure Menu (Messages)
"Configure Menu" is the place where you define & manage messages and its actions . Here is how you can configure your Menu . Click on the Configure Menu Option from a Node.
Click on the "Create" Button if you want to add a new message. Click on the Edit Icon if you wants to edit an existing message.
Message Text: Define what your users will see. This is your menu text, the message your customers will interact with.
Display Type: Choose how your message appears. Whether it’s a button, a list, or another format, this setting controls the visual representation of your menu.
Menu Order: Specify the order in which the menu items will be displayed. This helps you arrange options logically for user interaction.
User Options: If you’re offering choices, set the order to define how Iris Engage processes customer selections. For instance, if you designate a choice as User Option 1 for a Button, the system processes it as button-1 when selected.
Next Action: Determine what happens next. After a user interacts with the menu, define the subsequent action. This could lead to another menu, a transfer to an agent, a language change, or concluding the conversation. If you want to Jump to another Story, you can select the Next action as "Menu" and choose the specific Story & Node
Click on the "Next" Button to continue with validations.
If you are collecting an information / data from customers (Capture Input from Customer), you can add validation for customer input.
Ex: you are collecting the phone number from your customer. You can set validation type as "Number" and add min & max Length if required. leave the fields blank if its not required.
If you want to set a Variable, select appropriate Variable from the list and click Next.
Refer Variables section to learn how to use variables in a story.
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