Understanding Chat Bot Story
In Iris Engage, a chat bot flow is referred to as a "Story". A story consists of three main blocks "Welcome" Node, "Start" Node & its "Child Nodes".
Welcome Node
The "Welcome" Node is the initial point where interactions begin. It's the first impression your bot makes on users. Please note that only text messages are allowed on the "Welcome" Node, making it ideal for setting a warm greeting message or an introductory statement.
Start Node
The "Start" Node serves as the launchpad for your bot's conversations. From here, your bot can branch out into various paths/child nodes based on user input. The "Start" Node can be configured with Menu Options, enabling users to navigate through predefined paths or select specific actions.
Branches / Child Nodes
The "Start" Node can have multiple "Branches. Within each Branch, you can further create child nodes to handle different scenarios, guide users through processes, or provide specific responses. The flexibility of Branches allows you to create intricate and personalized conversational experiences.
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